Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver’s license, vehicle license, insurance information. Also try to obtain any witness’ name and number.
Note the location, time and date. And, if you have a camera, take pictures. IMPORTANT: If the person(s) driving the vehicle(s) involved is unwilling to provide this information or if they do not have a driver’s license and insurance, then you have a problem, and you should notify the police and your insurance agent immediately.
Contact the Paceline Collision Center of your choice and have us set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation and have rental coverage or the other party’s insurance is paying the bill, ask the shop to set up the rental for you.
Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there. Remember, you’re free to choose.
No Texas law states your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.
When you have an accident, you have the right to determine where you want your vehicle towed and where you to choose to have your vehicle repaired. Paceline Collision Centers will arrange towing for you, perform high-quality repairs and work with your insurance company.
Paceline Collision Centers guarantees its repairs with a limited lifetime warranty, covering the work performed for form, fit, finish, and durability. We also conduct regular follow-up calls to make sure we got it right!
The Insurance Company responsible for your claim must pay for the cost of an equal replacement vehicle or provide you with a replacement vehicle. It is their choice. (refer to Texas Law)